Tuesday, 8 May 2012

Libraries harnessing the cognitive surplus of the nation

It was with great pleasure that I accepted an invitation to lunch at the Parliament of New South Wales last week with Her Excellency Marie Bashir, the Governor of NSW.  The lunch was in memory of Jean Arnot, forward thinking librarian. In her memory each year a female librarian is awarded a prize for the best essay on librarianship. This year I was the JeanArnot Memorial Fellowship prize winner for my essay:  ‘Harnessing the cognitive surplus of the nation: new opportunities for libraries in a time of change’.

The judges said

“your essay was energetic and passionate, and argued cogently for your position, which obviously has significant import for the Library profession”.

The essay was an amalgamation of my ideas, research and practice over the last 4 years into crowdsourcing in libraries.  Although it is aimed at librarians it is equally relevant to archivists. The essay focuses on the idea of cognitive surplus and how and why libraries urgently need to tap into this opportunity. ‘Cognitive surplus’ is a phrase coined by the author and academic Clay Shirky (whose mother is a librarian). It means the free time that people have in which they could be creative or use their brain.  Many people spend their ‘cognitive surplus’ time by watching hours of television, gaming, surfing the internet or reading. However, due to the increased availability of the internet in households, the rise of social media technology, and the desire of people to be creative rather than consumptive, there is now a major change in use of cognitive surplus time. People want to produce and share just as much if not more than consume. Due to new forms of online collaboration and participation, people are seeking out and becoming very productive in online social endeavours. Clay Shirky hypothesizes in his books that there is huge potential for creative human endeavour if the billions of hours that people watch TV are channelled into useful causes instead.

I suggest that libraries can and should harness this cognitive surplus to save themselves. Four powerful examples of libraries harnessing cognitive surplus are:

2008. The National Library of Australia set an international example of how to harness the cognitive surplus of the nation with the Australian Newspapers service. The community is able to improve the computer generated text in digitised historic newspapers by a ‘text correction’ facility, thereby improving the search results in the service. 40,000 people have corrected 52 million lines of text.

2010. The National Library of Finland was the second library to implement community newspaper text correction in their Digitalkoot crowdsourcing project. So far 50,000 people have corrected the text to 99% accuracy.

2011. The New York Public Library released ‘What’s on the menu?’, a crowdsourcing project where the community transcribe text from digitised menus held in the library’s collection. So far 800,000 dishes have been transcribed from 12,000 menus, making them full-text searchable.

2012. The Bodleian Library released the fourth large scale library crowdsourcing project this year. ‘What’s the score?’ is a project where the community can help describe the vast music score collection at Oxford.
If the library profession leverages our expertise with technology and collaboratively harnesses the cognitive surplus of the community we will be able to develop, expand, and open our collections. We will be able to enhance and preserve the social history of the nation while meeting the ever-changing needs of our society. By engaging the community, libraries can develop projects of equal scale, quality and output of commercial endeavours.

The survival of libraries is under threat and I believe that gaining the help of our community with their ideas, knowledge, skills, time and money is the answer. To remain relevant and valued in society libraries must look at their collections and communities in new, imaginative and open ways.  We have the technology to do whatever we want. We must change our culture and thinking to embrace new opportunities such as crowdsourcing on a mass scale.  The value and relevance of libraries is two-fold. It lies in both our collections and in the community that creates, uses, and values these collections. Let us demonstrate this and our place in it. Let us hold onto our original values of open access to all, and do whatever it takes to remain core, valued and relevant in society.

I would encourage you to read the full essay, pass it onto your colleagues, think about this idea deeply and work out how you can harness cognitive surplus to help your profession and organisation in the immediate future.

Photo: Women reach for the skies, big opportunities are out there….
This Andrew Rodgers sculpture was unveiled at Canberra airport on 2 April 2012.  It is the largest bronze figurative sculpture in Australia and is called ‘Perception and Reality 1’.

Monday, 7 May 2012

Church archive starts crowdsourcing: help tag sermon podcasts

There are many church and cathedral archives around the world but a particular one that has just caught my eye and held my interest is All Souls Anglican Church at Langham Place, London. This is because of a crowdsourcing project it has started.  It is setting a fine example for other cathedral and church archives to follow. In a blog post last week the church appealed for Christian volunteers to help make the archive more accessible and used.  The church upholds the principles of information access, strongly believing that resources it generates should be free and open to the community. The church puts its current sermons and talks up on its website as podcasts.  However they have a large back archive of sermons: 3,600 to be precise.  As far as I can see these are all available as podcasts.  To increase their usage and make them more findable they want the community to add subject tags to them. There is a webpage explaining how to do this.  

I followed through to see how simple the process would be.  It is pretty simple and easy to do, but there are a couple of surprising things here.  Firstly it is assumed that only one person needs to allocate tags to a sermon and they will put the ‘right’ tags on. Because of this once someone has ‘grabbed’ a series of sermons to tag no-one else can pick them as far as I could see.  This may have been set up like this because they may have thought that not enough people would sign up to help. However even though the call for help only went out last week, there are very few sermon series left that haven’t been grabbed. I think they have under anticipated the interest and enthusiasm of the crowd here.  Personally I think it may be helpful to encourage more than one person to add tags to the same sermon.  The general premise in crowdsourcing is to use the wisdom of the crowd. This is particularly relevant for tagging.  In order to choose tags the sermon or talk needs to be listened to first. This takes about 30 minutes for each one.

The next interesting thing is that the volunteers can pick 3-4 tags from a very small controlled list and then they have a chance to add one tag of their own choosing that is not on the list.  That one tag will be moderated by the archivist (and presumably added to the list if deemed suitable and often used).  This is the first time that I have seen a combination tagging approach. Again I’m not quite sure about the thinking behind this. I would like to know more. This is a very interesting project to me because firstly it is a small controlled experiment into crowdsourcing where it will be very easy to report back to the community on results, levels of activity and lessons learned.  If successful as I am sure it will be, it could easily be replicated in other church archives, or widened for other item types in the church archive.  It is also a demonstration of how to make audio-visual content better searchable, as well as calling on a specific group of the community – Christians. 

I am really interested to hear more about the results and lessons learned from this small experiment.

Photo: I was lost and parked the car to consult the map when I noticed the car in front of me, it gave me a chuckle…